Game Sharing trouble

Try these steps, please:

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Remove Account:

1. Press the Xbox button. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then Remove. ​​​

4. Close. ​​​

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Power Reset:

1. If you have an external HD, please unplug it and let it unplugged for testing purposes.

​​​2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

3. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

4. After 5 minutes, plug all the cables in again (except for the external HD) and then turn your console back on by pressing the Xbox button on the console.

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Add Account:

​​​1. Press the Xbox button. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email Address and the Password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

In case the issue still persists, the next step would be to perform a reset on the console:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note: the "Reset and Keep my Games and Apps" option will not make you lose your games, but you will need to sign in to the account again.

See if your games are playable again and let me know, please.

"Do you own this game or app?"

It says if i bought it online make sure i'm signed in. This is my personal game i bought on my console, my account is set as home xbox

Will this process lock me out of my purchased games or remove them? They already act as if i did not purchase them

It will not lock you out. Xbox had a major server issue 3 days ago and it started saying users they don't own games, and games started to ask to the purchased again.

Just do the steps above so Xbox can properly connect to your account again and download/check the ownership of your games.

All your games are linked to your Microsoft Account, they will not be lost by just removing an account from Xbox. You can see all your purchases on:

https://account.microsoft.com/billing/orders

Hello, George209. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

On which device were you playing your games?

Do you get any error message when trying to play your games or do they ask you to buy them again?