Game request for Xbox game pass ultimate

It seems to me that you bought the standard Game Pass instead of the Game Pass Ultimate, so you will need to request a refund with support so that it has enough to convert to Ultimate.

Hi Reece,

Thanks for coming to the forums. Sounds like you had Ultimate game pass, this includes all subscriptions into one. So when you cancelled it cancelled all. Also, when you changed to Ultimate it changed your Xbox live subscription, into Game pass ultimate
time. Here is a link to the
Game pass Ultimate FAQ.

When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change.

You will need to request a call from support.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Hardware & Network
  
• Step 3-----under what is the issue select accessory isn't working right hit next
  
  Step 4 ----select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

To request a refund go here xbox.com/refund. As for Game Pass. If you purchased Xbox Game Pass, then you would still need Game Pass Core or Xbox Game Pass Ultimate to play the game online, being as it is a multiplayer game.

Hello Jeferson,

Thanks for reaching out to the forums. We understand you have question on a subscription. When you have game pass ultimate, all other subscriptions like Xbox live gold and game pass are converted to ultimate game pass. You can look over the

Ultimate game pass FAQ.

When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to
change.

You can try and request a call from support or a caht to talk with a support agent to see your options on the year of gold.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

XBOX GAME PASS ultimate canceled June 17, 2022 and refunded without my request.

I had subscription for november 21, 2024.