Game refund off of a stolen account

Discus and support Game refund off of a stolen account in XBoX Accessibility to solve the problem; My friend's Microsoft account got hacked. The hacker changed the assigned e-mail address, so it looks like the account just disappeared. Through... Discussion in 'XBoX Accessibility' started by Tekno314, Oct 7, 2022.

  1. Tekno314
    Tekno314 Guest

    Game refund off of a stolen account


    My friend's Microsoft account got hacked. The hacker changed the assigned e-mail address, so it looks like the account just disappeared. Through Microsoft support I was able to locate the account since the Gamertag wasn't changed, but they told me they can't deal with this and told me how to contact Xbox support.

    I contacted Xbox support and they sent me a form that I should send to my friend where he should fill out some info about the stolen account. We did that, waited for 5 days, then received an email stating, that there indeed was fraudulent activity on that account and that they are unable to make any changes to the account due to "security protocols that are set up". The only option they had was to suspend that account.

    I gifted my friend Minecraft a few days back. Since we can't get that account back, I asked the support for a refund, but they said they can't do anything about it and escalated the issue to their "offline team specialist". I even sent the Minecraft redeem code, but they said that it was redeemed in another account already (duh).

    How come an account has been proven to have been stolen and the verified previous owner can't request a refund for a game tied to that account? The game key was redeemed 13 days ago.

    :)
     
    Tekno314, Oct 7, 2022
    #1
  2. JosefLBohorquez Win User

    Game refund off of a stolen account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Tekno314

    If you gift them a redeemable code, once a code is redeemed is not possible to ask for a refund (your refund gets denied)

    Is stated here:

    https://support.xbox.com/en-US/help/subscriptio...

    If you really want to get a refund, you may need to dispute the charge with your bank / financial institution
  3. JosefLBohorquez Win User

    Game refund off of a stolen account

    Yes, unfortunately redeemed codes aren't eligible for a refund. (and codes acquired outside xbox.com / Microsoft Store never are eligible for refunds because at Microsoft eyes, you payed $0 for it)

    Your best option in this case is contact your bank and ask them directly for a refund
  4. Tekno314 Win User

    Game refund off of a stolen account

    Thank you so much for the reply, Josef. I appreciate you giving me a detailed answer.

    I forgot to mention one thing though. I didn't "Gift" my friend a code. I logged into their account and redeemed the code normally as they would. Do the conditions still apply? Can't I really refund a game if it was acquired from a redeemable code?
  5. ngocphi Win User

    So recently buy a mc acc but i get into a another game so i refund after first day i brought but i lost my interest in it so is it possible to cancel my refund?

    Nope

    And refunds only goto the original payment method in guessing a stolen credit card

    This is why you don't buy accounts
  6. bigDblok177 Win User

    My account was hacked into

    My account got hacked and membership was stolen too.... Xbox didn't refund me for anything.... Lost $107 of my family plan....
Thema:

Game refund off of a stolen account

Loading...
  1. Game refund off of a stolen account - Similar Threads - Game refund off

  2. I cant purchase a game i refunded previously

    in XboX Insiders
    I cant purchase a game i refunded previously: I have checked my order history and the refund went through and I got my money back. I can install the game but everytime I try and open it I get a message that tells me I dont own the game so I...
  3. I Cant Refund A Gifted Game

    in XBoX Games and Apps
    I Cant Refund A Gifted Game: Hi, Recently I gifted my freind ark ascended on xbox pc in hopes to play it with him on steam but we discovered we cant crossplay. I have visited...
  4. So recently buy a mc acc but i get into a another game so i refund after first day i...

    in XBoX Games and Apps
    So recently buy a mc acc but i get into a another game so i refund after first day i...: Can i cancel my minecraft refund request after 2 week i brought the game.My money doesn't return to my acc so can i cancel it? 390c1990-6fff-4fe5-90da-3528fe2f17a4
  5. Can't refund gifted game

    in XBoX Games and Apps
    Can't refund gifted game: I purchased a game for my friend but he's unfortunately in Canada while i'm in America; He can't redeem the code because I purchased in the wrong region, but now we BOTH can't refund it as he has...
  6. hi i need refund i mistakely buyt a game without knowing it pls refund it fast

    in XBoX Games and Apps
    hi i need refund i mistakely buyt a game without knowing it pls refund it fast: hi i need refund i mistakely buyt a game without knowing it pls refund it fast 685a715a-583e-4d77-8a18-0f8a1f1a71d8
  7. No Game refund option , bought this game by accident, never download and played less than...

    in XBoX Games and Apps
    No Game refund option , bought this game by accident, never download and played less than...: Good Xbox team: I bougth this game by accident ,I never dowlad and play ... and there no refund option on the webside. Please anyone can asssist on this? Order number (Mod Removed) ACE COMBAT™...
  8. Refund denied on a game i cant play.

    in XBoX Games and Apps
    Refund denied on a game i cant play.: A few days ago i bought Sekiro GOTY Edition on my Xbox One, but after opening the game and starting a new game, the camera movement gave me some pretty bad motion sickness to a point i couldn't...
  9. Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.

    in XBoX on Consoles
    Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.: I purchased my 1st month of Xbox Game Pass for $1 on 1/03/2019. This is my first time handling a subscription service (besides Xbox Live Gold, if that counts), so I thought that on 2/03/2019 it...
  10. Mistakenly bought game off Xbox store, refund issue

    in XBoX on Consoles
    Mistakenly bought game off Xbox store, refund issue: hi guys I mistakenly bought Typoman off the Xbox One store the other day and I've been trying to get a refund for the past three days with no success. I haven't played the game for an hour, so I'm...