Game refund error

The only valid reasons for a refund are, the game doesn't work, or it was a purchase error. Other than that all digital purchases are non refundable and therefore no refunds.

Hi! If you want to get a refund and if you meet the requirements you have to reach out to Xbox Support: https://support.xbox.com/contact-us

I've only ever attempted a refund once and it was for a DLC. It was given to me because I showed proof of constant game glitches and error codes for the refund.

so i did receive the game but only after the second purchase, but i was told by a friend who went through a similar experience that i must request a refund to get back that R500 that was charged originally when i didn't receive the game, when i submitted the refund i stated a duplicate purchase occurred, and when i was redunded i was only refunded for the one purchase instead of 2

That's my point: You will only get one refund as the error only occured once:

- Purchase 1: Paid for the game, didn't receive it so entitled to a refund

- Purchase 2: Paid for the game, received the game. not entitled to a refund

You requested a refund for the first error and got your refund. The second purchase went through correctly, you paid for the game and you received the game so no refund necessary. The game cost R500, you received the game and got charged R1000 (2 attempts), you received R500 back so you have paid R500 which was the price of the game

Only reason for getting 2 refunds back is if you wanted to return the game without playing it

Everyone needs to be so careful with this, just been told by support that it’s my fault and I should contact my bank account if I want a refund. This is daylight robbery!