Game "Rated above the age restrictions set on this account". Not part of family plan.

Not sure why, but when I signed out and signed back in manually, this appears to have fixed the issue

if your sons account is set up on family settings as a child account I believe restrictions will automatically be set to not allow them to play a game that is not for their age group. age ratings on games are there to keep children safe.

if you would like to read up more or learn more about family restrictions and online safety here`s a link - Family & online safety

this is definitely the issue here, if the ESRB rating is rated anything but E for everyone it will automatically restrict the ability to play those games.

if your sons account is set up on family settings as a child account I believe restrictions will automatically be set to not allow them to play a game that is not for their age group. age ratings on games are there to keep children safe.

if you would like to read up more or learn more about family restrictions and online safety here`s a link - Family & online safety

Hello Tero_Koo! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues with this. In some games, some devs put in a restriction if the account age is below the age rating of the game for the region then it won't allow to go on multiplayer and no setting in Xbox Family will override it.

Is the age of the childs account over the age rating of the game?

I had the exact same problem and tried everything i could think of to resolve it - aside from removing the child accounts from the family group, which defeats the whole purpose! I even tried changing to no restrictions online in our Microsoft Family settings,
but continued to receive the prompt that the content was above their restrictions. Here is the fix (scroll down to the Xbox One section and follow the steps):

https://support.microsoft.com/en-us/help/4026341

1. Go to Settings on the Xbox

2. Go to Account

3. Family Settings

4. Manage Family Members

5. Select account to manage

6. Select Access to Content

7. Set the appropriate age level

Just set the content restriction there to the appropriate age level and that should allow anything up to that age rating. Why this doesn’t actually work from the online family settings and apply to the Xbox there is a mystery to me.

Hope this helps!