Game rated above restrictions

AndyKruger · Dec 6, 2020

I use Xbox Pass on PC, my Xbox 360 hasn't been switched on in about 5 years.

This morning I tried to install Fallout 76 and got told that it is rated above my gamertag's restrictions and I must get an adult to install it for me. I'm 50 years old and my correct date of birth is recorded in my Microsoft account.

I can't find any way to see what date of birth is recorded in my Xbox profile, but it's unlikely that I would have recorded a fake date of birth. In fact I've had this profile so long I would have had to claim to be about 6 years old at the time for it to
think I'm be under 18 now.

Since Microsoft don't make it easy for paying customers to log support requests, I'm turning to the forums. Is there any way to fix this short of deleting my Xbox profile and making a new one? If it comes to deleting my Xbox profile I'll just cancel my Xbox
Pass account, abandon the 100+ hours of flight time I have in MSFS, delete my profile, and switch to using Steam exclusively.

:)

Rostom L

Hi there! Let’s do our best here to sort this out.

To confirm, are you trying to download it from a Windows 10 or Windows 11 machine?

Let’s check if you’re using an adult account or a child account by checking your account privacy settings via https://account.xbox.com/Settings. If you could access your privacy settings, that would mean that you’re using an adult account. But if you were redirected to a different page, you’re using a child account where you need to be added to a family group because only an organizer or adult account can change a child’s privacy settings.

LawZ11

I went into my settings and "changed" my birthday i.e just filled out the info again, saved it, logged out and back in and it worked.

answer found I guess

Francia J.

Hi LawZ11, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

For this issue simply sign out and sign back in. It will work.

RadioactiveGary

called MS Support. known issue apparently.

installing via Microsoft store instead works.

JosefLBohorquez

Recently someone else shared something that can help.
Give it a try:

"I found a solution, First thing, you have to install it from the Microsoft store directly, here is not enough it is necessary: open the run menu: Windows + R typing: regedit follow this path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Services In services look for GamingServices and GamingServicesNet and remove both After that you should be able to start the download

"

Source: https://answers.microsoft.com/en-us/subject/for...

Game rated above restrictions