Game purchse not downloading

Contacting xbox support is one soultion: https://support.xbox.com/contact-us/

or

try hard restart your console: hold the power for 10 seconds, turn on after a minute & check your my games & app to see the game starts downloading.

What game and how did you purchase it, from what site etc.?

Hi,

if you login on your account on a different xbox you can download the games that you purchse digitally on the new xbox

No. Unless it's listed in the marketplace, there is no other way to purchse the game using points.

Hi, I'm Robinson, and I’m happy to help you today.

I know how frustrating this may be for you but I'll do my very best to help you.

Please follow the link below and you will see several options on what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).