Game purchased 2 times

Jesusfa81 · Sep 27, 2014

Hi!,I bought Ryse but I had a mistake and you purchased me 2 times,what do I have to do?

:)

Indiana Jones · Sep 27, 2014

Hitman 2 - 13/12/2018

Yea I didn’t get the first game until it was finished being released and thankfully they ditched the episodic nature this time.

Owners of the first game will get the Legacy Pack free when they purchase Hitman 2 which is basically the entire first game revamped.

confusedsaint · Sep 27, 2014

Free Rainbow Six: Vegas 1 and 2 codes with digital purchase of Rainbow Six: Siege

The game was purchased on 2015/12/29 from the Xbox One Store (aka it was digitally purchased). I have not yet received my Vegas 1 and 2 codes after 10 calendar days.

Thank you for your time!

onyxishere · Sep 27, 2014

You'll need to contact phone support about this as only they can deal with billing issues. 1-800-469-9269 in North America or click the link below to set up a call back.

support.xbox.com/contact-us

onyxishere

You'll need to contact phone support about this as only they can deal with billing issues. 1-800-469-9269 in North America or click the link below to set up a call back.

support.xbox.com/contact-us

SICK CI2CLE

I have 1 purchase but in my card leave me 2 time the same order, is like I make wrong and I click 2 times.. but u can buy 2 time the same game..

Miku Sakuya

Has to be within 2 hours of play time of the game as well as within 14 days of purchase

Ricardo Lechuga

Hi! My name is Ricardo an independent advisor ready to help you with this situation!

You can play the same game in 2 consoles with the same account without purchasing 2 times but you can't do it at the same time with the same account, you will need a second account

You can't play 2 games with the same account at the same time on 2 consoles

Smwutches

In order to share games/gold with other accounts, the account that purchases them has to set the console as their Home console (https://support.xbox.com/en-US/games/game-setup/my-home-xbox)
You can only have one console set as your Home console at a time, so if you were to get to 2 consoles, everyone could play the games on one console and the account that purchased the content can sign in and play on the other console. If you have 3 consoles,
you'd need at least 2 accounts to purchase everything and set 2 separate consoles as their Home consoles. You can also just purchase the games on disc in order to not have to purchase them more than once, but if 2 of the kids are wanting to play at the same
time, then you would need more than 1.

Game purchased 2 times