game pass wont allow me to install certain games

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem. Before we try any different solutions, please make sure your windows are updated to the latest version, in this case I mean windows 10 version 21h1.

If it is not up to date, please update by following the instructions below.

Select the Start button and then go to Settings > Update and Security > Windows Update.

- If updating the system does not solve the problem, I suggest you try the solutions below.

Solution 1:

Open RegEdit as an administrator and delete the following Services:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServicesNet]

PC reboot

Install gaming service like you would normally

Solution 2:

Go to Windows settings

Applications

Applications and Features

Look for Gaming Services

Click on it

Advanced options

Tap repair

- If it doesn't work, try the alternative below.

Download the Create Windows 10 installation media application from the link below, at the end of the download run the application, and then follow the instructions given by the program at the end click on upgrade. Rest assured none of your files will be lost, this is a system restore that will try to fix this error.

https://www.microsoft.com/en-us/software-downlo...

* Thank you in advance for contacting, I hope this can help you.

WONT ALLOW FOR THE USE OF THE INSTALLED FORZA 4 HORIZON. ALSO, WONT ALLOW TO UN-INSTALL THE GAME FOR RE-INSTALLING.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

This already happens a lot when the date of birth is incorrect in the Microsoft account profile.

Note: You must be over 18 years old.

Access the link: https://account.microsoft.com/profile/

Make sure your date of birth is correct.

If you still have the correct date, try logging your account out and logging back in on your console or Xbox Windows 10/11 app if you're on a PC.

See that in the link below many users solved this problem by doing these procedures:

https://www.reddit.com/r/XboxGamePass/comments/...

Note: This is a non-Microsoft website. The page appears to provide accurate and secure information. Watch out for ads on the site that may advertise products that are often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.

Let me know if you have any questions. I'll be happy to clarify it.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Hi Kim,

No, no other EA Play games will allow me to download them. The EA Desktop app wont show that I have Game Pass.

Hello IsmielleJhon,

Thank you for keeping us updated. The issue may be with the disc itself. This is because the console does not complete the installation while it is offline, and there are other games that are able to be installed completely. We suggest running a few tests
in order to check if the disc is the cause of the issue. You can try installing the game on a different console, or install a different copy of the game on your console. Be sure to let us know the results!