Game Pass Ultimate subscription showing inactive after renewal

Hi there! This is Virginia O.

I understand that you are experiencing issues with your subscription showing inactive even after the renewal payment.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

A friendly reminder, all the completed purchases on your account is recorded to your Order history immediately.

Kindly verify the renewal charge by checking your Order here https://account.microsoft.com>; Order history.

And you can also validate the subscription of your subscription if it shows active in here https://account.microsoft.com>; Services and subscription.

If you can validate the payment that it shows completed and if the subscription is also showing as active kindly perform these steps on the Xbox:

Please sign out your account.

Turn off your Xbox.

Unplug all cables.

Leave it for 1 minutes.

Plug all cables back in.

Turn on your Xbox.

Sign in your account.

Kindly try to check if the subscription is working at this time.

If the issue persists after checking the above steps, please reach out to Microsoft Support: https://support.xbox.com/en-US/contact-us to seek further assistance regarding this matter.Mention to them about the renewal process, confirmation email, and current subscription status on your account.

Thank you for your cooperation and have a great day!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brad, by chance my subscription to The Ultimate Game Pass also ends on the 18th, as I have the automatic renewal turned off, he shows this warning but is not forcing me to re-sign or renew, it's just a warning that the 18th will be the last valid day of the subscription.

In this case after the subscription expires I will see the best option to re-subscribe to the Ultimate Game Pass.

No, that was a promotion for upgrading to Game Pass Ultimate. What you need to do is renew your Game Pass Ultimate subscription.

If you had an existing Gold subscription on your account and you took advantage of the Game Pass Ultimate offer, all those months of Gold were converted to Game Pass Ultimate, which includes Game Pass console, Game Pass PC and Xbox Live Gold. If you turn
off auto-renew, your GP Ultimate subscription ends at the end of the purchased period (your remaining months of Gold - now converted to GP Ultimate - plus the three months of Ultimate), taking with it all three of those services. If you wish to renew just
Xbox Live Gold, you can do so after the subscription ends.

Hi,

Same issue here, renewed the subscription and been playing the xbox games for these few days, but today suddenly shows that my ultimate game pass was cancelled for unknown reason.