Game Pass Ultimate subscription not letting me get my money back for gold subscription

NickForrester99 · Apr 28, 2020

Hi, I just purchased a month of Xbox Live Gold for 10$, and wanted to get game pass for a month as well. I was offered "game pass ultimate" which apparently includes xbox live, but when I upgraded, it canceled my gold subscription without any option of getting
a refund for it. I was basically charged 10$ for a gold subscription that lasted 1 minute. I don't expect any help from Microsoft but has anyone else had this problem? I will do a charge-back when it goes through, but it amazes me how money hungry billion-dollar
corporations like Microsoft are.

:)

StuartATrueRed

If you want to go back to gold, then just turn off auto-renew on your game pass ultimate subscription, and let the subscription run out. Then get gold. If you cancel Ultimate now, you will lose access to the gold that is included with Ultimate.

Smwutches

The Gold would have actually been upgraded to Ultimate as well. So if you bought 1 month of Ultimate, you should noticed you actually have 2 months now. You can verify the expiration date at http://account.microsoft.com

steeledwand7664

Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
subscriptions.

Smwutches

If you add a prepaid Gold or Game Pass card while you have a Game Pass Ultimate subscription, the Gold/Game Pass is converted to Game Pass Ultimate at a conversion rate based on the price of the subscription, not the time 12 months of Gold is equal to
the price of 4 months of Game Pass Ultimate. In order to add a prepaid Gold (or Game Pass) and get the full time, you would need to either cancel your Ultimate subscription or wait for it to run out and then add the code after the Ultimate subscription has
ended.

ArminatorX

You can't convert it to Game Pass directly.

If you however have an active Game Pass ULTIMATE subscription (that combines Gold and Game Pass), the Gold membership card will add time to your Ultimate Membership.

However, since ULTIMATE combines two subscriptions, you won't get the full 3 months from the "Gold only" membership card.

According to the
Game Pass ULTIMATE FAQ page you will get 50 days of Game Pass ULTIMATE added to your subscription with a 3 month Gold prepaid card.

Game Pass Ultimate subscription not letting me get my money back for gold subscription