Game pass ultimate query

markbritton3 · Jun 6, 2020

Hi, if anyone would be able to provide me with some information regarding xbox game pass ultimate, when i converted it was saying i am unable to canel until the expiration date. So if you have had xbox gold for 6 months then convert to xbox game pass ultimate
your gold subscription becomes cancelled and willl run until your gold membership runs out? Are you then able to add a new gold membership and not carry on with xbox game pass ultimate after the expiration date?

any advice would be great, cheers.

:)

Smwutches

The remaining gold you have will be converted to Ultimate. So if you have 6 months of gold and you buy 1 month of Ultimate, you'll have 7 months of Ultimate. If you cancel before the 7 months is over, you will lose all of that. If you turn off auto-renewal
and let the Ultimate expire, you can add a standard gold subscription after the Ultimate completely ends.

markbritton3

The remaining gold you have will be converted to Ultimate. So if you have 6 months of gold and you buy 1 month of Ultimate, you'll have 7 months of Ultimate. If you cancel before the 7 months is over, you will lose all of that. If you turn off auto-renewal
and let the Ultimate expire, you can add a standard gold subscription after the Ultimate completely ends.

Thank you thats great, just wanted to clear up the issue i was having with it.

Francia J.

Please go to https://account.microsoft.com/billing/orders, we'll be able to see the description of your purchase. Kindly take a screenshot from there.

Francia J.

Seems like everything is indeed on the right track on your end as per the screenshots that you have sent. Thank you so much for that in this case, it would be best to reach out to Xbox support so they can validate this for you and explain what happened. It will be through Xbox Support site.

LDow293

See attached

Game pass ultimate query