Game Pass Ultimate problem - Subscription is not recognized

Hi I'm an Xbox ambassador, not employed by Xbox or Microsoft.

From my own personal experience I have learned that an ultimate subscription works differently on PC compared to Xbox. I'm not sure if you both are paying for ultimate but on PC only the account paying for the subscription gets to use the subscription. For example if I am paying for a ultimate subscription and have two accounts only the account paying for the subscription will be recognized as being a Game pass Ultimate Subscriber, the second account will just be seen as a regular user without a subscription.

Hope this solved your problem

Hello Packsteel,

Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

Ultimate game pass FAQ for more information.

Thanks,

Brad

The $1 promotion is for Game Pass Ultimate. Since Game Pass Ultimate includes Gold and Game Pass, if you have Gold/Game Pass when you purchase it, your subscription is cancelled and upgraded to Ultimate as well (so if you had 8 months of gold, you end up
with 9 months of Ultimate). Cancelling the subscription cancels everything. There is a warning about this when you make the purchase.

You can try requesting a call back or chat with support at http://support.xbox.com/contact-us to see if they can do anything. If you're not seeing those options, change your
category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Actually I just solved my own problem. I purchased a monthly subscription of game pass ultimate and my live gold auto-converted to game pass ultimate. Yay!

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

I'm sorry to hear that you're having trouble sharing your Xbox Game Pass Ultimate subscription with your home Xbox.

It sounds like you may be experiencing an issue where your home Xbox is not recognizing your Xbox Game Pass Ultimate subscription as being active. This can be caused by a number of different factors, including network issues, problems with your Xbox account, or issues with the Xbox Game Pass service itself.

To troubleshoot this issue, there are a few steps you can try:

Check to make sure your Xbox Game Pass Ultimate subscription is active. You can do this by going to the "Account" section of the Xbox app or website, and looking for the "Subscriptions" tab. If your subscription is active, it should say "Xbox Game Pass Ultimate" under the "Subscription" column.

Make sure that you are signed in to your Xbox Game Pass Ultimate account on your home Xbox. You can do this by going to the "Account" section of the Xbox app or website, and looking for the "Sign in" button.

Check to see if there are any known issues with the Xbox Game Pass service by visiting the Xbox support website and looking for any relevant articles or alerts.

Try resetting your home Xbox to its factory defaults. This can help resolve any issues with your account or system settings that may be causing the problem.

I hope these steps help!