Game Pass Ultimate not unlocking EA Play benefits on Xbox Series X

From the
Game Pass FAQ:

What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox?

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will
be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on
your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

Yes, since you are a Game Pass for PC subscriber, you will also get EA Play included in that subscription. You will not need to purchase Ultimate. "This means Ultimate members can enjoy EA Play on Xbox
One, Xbox Series X and S, and Windows 10 PCs, and Xbox Game Pass for PC members get EA Play on Windows 10. "

Hi Alexander Zell1



Thanks for reporting this issue in Microsoft Answers.



I understand that you are having trouble with your Xbox subscription not unlocking EA Play benefits, and I understand your confusion.

You can try the following steps to resolve this issue:

1. Ensure you are using the same Microsoft account that purchased the Game Pass Ultimate subscription in both the Xbox app and Microsoft Store.
   
2. In the Xbox app, go to 'Settings' > 'Account' > 'EA Account' and make sure your EA account is linked to your Xbox account. You can also check if your Microsoft account is correctly linked to your EA account on the Microsoft account website: https://Microsoft.com/consent
   
3. Try logging out and logging back into both the Xbox app and EA app.
   
4. Ensure your Xbox Series X system and all related apps are up to date.
   
5. If these steps do not resolve the issue, I recommend contacting Xbox support or EA support for further assistance.
   

We look forward to hearing back from you.



Best Regards,

Pluto.Z-MSFT | Microsoft Community Support Specialist

Yes sir. EA Play will be added to Game Pass Ultimate on 10. November along side the Series S/X launch.

Hey Mario

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inurning about the status of your EA Play subscription moving forward.

There is an article that covers all this info titled
EA Play with Xbox Game Pass FAQ that I would encouarge you to read for further info on this,

If you’ve purchased both Xbox Game Pass Ultimate and EA Play through the Microsoft Store when the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, your EA Play subscription will be canceled, and any remaining time over 50 days will
be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of three to one.

I hope this helps clear up any confusion this might have caused.