Game Pass Ultimate Conversion Refund

Hi Shadow_845! My name is Ricardo an independent advisor ready to help you with this situation!

Xbox game pass is not refunded automatically, you must request the refund for it to happen

When you purchased the Game Pass Ultimate subscription, your Xbox Live Gold was converted to Game Pass Ultimate, Before making this conversion, the system asked you if you wanted it and informed you that it could not be reversed, To finish the purchase you had to accept the conversion, this causes that if you refund or cancel Game Pass Ultimate, you also lose the time that was converted from Xbox Live Gold

Hi BenMulleray! My name is Ricardo an independent advisor ready to help you with this situation!

When you purchased the Game Pass Ultimate subscription, your Xbox Live Gold was converted to Game Pass Ultimate, before making this conversion, the system asked you if you wanted it and informed you that it could not be reversed, to finish the purchase you had to accept the conversion, this causes that if you refund or cancel Game Pass Ultimate, you also lose the time that was converted from Xbox Live Gold

It would cancel everything since the gold was cancelled and upgraded to Ultimate when you made the purchase.

You can talk to support and speak to billing to see if they can do that, but otherwise the best thing to do to keep the time is to turn off auto-renewal and let the Ultimate run out and then just get regular Gold after it runs out. http://support.xbox.com/contact-us

The thing is you gotta Remember most likely you upgraded using the 1 for 1 or 3 months deal and then a free upgrade for rhe balance of your time

Canceling only returns the 1 dollar as per the terms

Its best to.follow the rules and turn off autorenewal and let it laspse