Game pass ultimate conversion help

Hi Danny!

Please confirm on your account subscription page via https://account.microsoft.com/services if you can see that your subscription is Xbox Game Pass Ultimate.

If it's Ultimate, that only means that when you buy or redeem Xbox Game Pass for 12 months, it was converted to Ultimate. The conversion rate for 12 months of Game Pass is 5 months of Ultimate. Possible that you still had Ultimate subscription before adding Game Pass.

You can find the conversion rate here https://support.xbox.com/help/subscriptions-bil...

Note: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining.
Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass
Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).

Hello Andre,

Thanks for posting here on the Xbox forums. You can find this information in the Xbox Gamepass ultimate FAQ. ill go ahead and quote the part that is relevant to your question :

With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

Yes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change.

The conversion rates are currently set to "12 month gold pre paid card = 4 months Game Pass Ultimate. You can find the conversion table at the bottom of this page here Xbox Game
Pass. Just select "With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?"
to see the rest of the conversion rates.

Hope this helps!

Hi There,

When you convert to Game Pass Ultimate it automatically upgrades your existing Gold membership as is mentioned in the official rules. Therefore in your case my advice would be to contact Xbox Support and explain to them your situation and see if they can
help restore your Gold subscription.

Xbox Game Pass Ultimate:

Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).

My name is Fernando I'm an independent consultant, I'm happy to help.

To make the conversion, you must not have any Game Pass Ultimate subscription active on your account, then redeem the 12-month Live Gold and then redeem 1 month of Game Pass Ultimate, and that Gold time will be converted into Ultimate, remaining for 13 months from Ultimate. When you subscribe to Xbox Game Pass Ultimate, and we convert any prepaid time you have on Xbox Live Gold, Xbox Game Pass, or EA Play subscriptions and we apply it to the Xbox Game Pass Ultimate plan at the current conversion rate, up to a maximum of 36 months.

Hope I helped and see you soon