Game pass ultimate charged me 17$ instead of 2$ for the first 2 months

Hi there,

In addition to the advice posted, please be mindful when you make purchases.
You will be shown the amount you pay, BEFORE you commit to purchasing a product via the Microsoft Store. If you are currently a subscriber to Xbox Game Pass/Ultimate, this offer will not apply and you will be charged the normal price,
as what has seemed to have happened. Be sure to read the Terms and Conditions of the offer.

Hope this helps,

L

hi there, FlyJonat

for a refund you will need to contact xbox support through this link

i hope this has helped you today

I had 17 days left of game pass ultimate I decided to buy a 12 month Xbox live Gold card and a 3-month game pass ultimate card put in the 12 months first then the 3 months game pass ultimate card so that the 12 months would convert to game pass ultimate as well. Instead it only gave me 8 months game pass ultimate total as stated above.

Looks like i got ultimate while i dont game on pc lol.. so what happens now ?

I pay 2 euro every month till may?

Or did i pay only 2 euro for gamepass till may? Or Will it charge additional 2 euro after 2 month?

The email that I got from microsoft that tells a different story:

Thanks for subscribing to Xbox Game Pass Ultimate. We’re happy you’re here.

We've charged € 2,00 to MasterCard for your first month of Xbox Game Pass Ultimate.

You'll be billed every month at € 2,00 until you cancel. We'll email you ahead of time if that price ever changes.

Hi Shaunie,

You will not be charged extra. For example if you purchase the 2 months of ultimate for 2$. You also have 12 months of Xbox live gold. You will end up with 14 months of Ultimate game pass.

Thanks,

Brad