game pass trial not working please help

RockHoundII · Jul 14, 2018

On my dashboard there is a small ad panel that says "Try Game Pass again" i click on it it brings me to a page where it says "Enjoy another 14 day
Game Pass trial on us" then it brings me to the store but there is no button there for the trial nor is there an option for it when I press "join". I've already gotten a game pass trial in the past but its not just some glitch as it says "Try
Game Pass again" not "try game pass" or "free game pass trial" and its obviously tailored to the people who have already gotten it. This comes off as some sort of scam and false advertising please fix this its very aggravating. Not to mention
Microsoft has yet to respond to anything talking about this (that I've seen) yet still keep the ad on peoples dashboards. Real professional.

:)

SwankLobster991 · Jul 14, 2018

Xbox Game Pass cancel

Hi,

I would like to cancel the Xbox Game Pass free trial 14 days.

I stopped the automatic renew option but I cant cancel the Xbox Game pass 14 days free trial.

I cant find the Xbox Game Pass cancel option.

Please help

Mister Getafix · Jul 14, 2018

Game pass trial not working

Heya!

Sea of Thieves not launching from Game Pass was a known issue but should be resolved.

Let's have you
remove your profile, power down and unplug the console for 5 minutes, and then power it back on to sign in and try once more.

For more info on issues and statuses of Sea of Thieves be sure to check out their

news site.

Zero Jehuty · Jul 14, 2018

Hello,

Your best bet would be to contact billing about this. Official support would be able to help with this matter more then we can here over the forums. Contact Us | Xbox Support

Zero

RockHoundII · Nov 3, 2018

Hello,

Your best bet would be to contact billing about this. Official support would be able to help with this matter more then we can here over the forums. Contact Us | Xbox Support

Zero
Click to expand...

alright thanks for getting back so quickly

RockHoundII

Hello,

Your best bet would be to contact billing about this. Official support would be able to help with this matter more then we can here over the forums. https://support.xbox.com/en-US/contact-us

Zero

alright thanks for getting back so quickly

Zero Jehuty

Hello,

Your best bet would be to contact billing about this. Official support would be able to help with this matter more then we can here over the forums. https://support.xbox.com/en-US/contact-us

Zero

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Smwutches

Anything less than 1 month is a trial code. So being 14 days, they are trials. If they work like regular game pass trials, you can't add them to an account that's already had game pass.

Smwutches

Gold trials can only be used if you're not currently on a gold subscription. So if you're still on a subscription, it won't work.

The game pass trial is only for accounts that have never used game pass.

game pass trial not working please help