Game Pass subscription purchased but Xbox PC app says account does not exist

When you delete a Microsoft account, it takes 60 days for the account to be permanently deleted. If you delete and log into your account before 60 days the process is canceled and the account is not deleted. The email you used in the account cannot be recycled/used in another account once deleted.

That's odd. You should log into both apps even if you don't have an active subscription. Can you log into xbox.com? Have you changed your account email recently?

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.

Check for updates on Windows Update, update everything including optional/additional updates.

1. Logout from Xbox app and Microsoft Store app

2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.

3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.

4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.

5. Restart your PC, log in to both apps and see if that solves the problem.

This is terrible. Since they keep insisting I don't have an account even AFTER I reformat... I made a new account and now my gamepass is voided...

It says 30 days for it to be deleted and I got an official email saying it is deleted.

They did not give any errors on my recreation.

Is there a way we can escalate this? I might just give up playing halo...

It really is... I can log into the website.

so last month, 6 nov i deleted my account cuz it was wrongly registered as a child account xD. waited 30 days so I can make sure it is an adult account so I can buy game pass and play Halo.