Game pass promoción (Game pass promotion)

Hello Edson,

We understand that you have a question in regards to if a gift card can be used to purchase the current promotional offer for Game Pass.

Only support agent will be able to help with this. We on the forums don't have the tools to help with this.
When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Hola, si es posible pagar con saldo microsfot. Saludos!

[Translation - Hello, if it is possible to pay with Microsoft balance. Best regards!]

Depende de la promoción, o si ese es el precio normal del game pass en tu País, aun que lo dudo, tal vez aplicaste a una promoción y ese era el limite de tiempo, ahora, si antes tenias game pass ultimate, y usaste un Código de game pass normal o de gold
entonces te alargó la suscripción pero no un mes completo, solo 20 días

[Translation-It depends on the promotion, or if that is the normal price of the game pass in your country, even though I doubt it, maybe you applied to a promotion and that was the time limit, now, if you used game pass ultimate, and you used a normal
game pass or gold code then you extended the subscription but not a full month but not a full month , only 20 days ]

Hey AlberTOR_2013,

Thanks for keeping us updated. There are two options to take when
you are cancelling your subscription. You can choose to turn off automatic renewal. This will allow your subscription to continue uninterrupted until it's expiration date, and you will not be billed at the end of it. The second option is to cancel the subscription
entirely. This will remove access to all of the subscription's services immediately. If you want to keep your subscription active without receiving a recurring charge, we suggest turning off automatic renewal. Be sure to let us know the results!

Thank you,

Leo

Hello ,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how Xbox Live Gold is affected if you cancel your subscription after the initial conversion to Xbox Game Pass Ultimate.

The conversion table that you mention refers to the conversion of Xbox Live Gold after you do your initial conversion to Xbox Game Pass Ultimate. If you are converting your Xbox Live Gold subscription to Xbox Game Pass Ultimate for the first time, you get
all of your Xbox Live Gold time up to 36 months. As Smwutches mentioned, you also add the month of Xbox Game Pass Ultimate that you purchase.

The recurring charges for your Xbox Game Pass Ultimate subscription do not begin until after your converted time has expired. If you try redeeming a prepaid code for 12 months of Xbox Live Gold while you have an Xbox Game Pass Ultimate subscription,
the conversion table applies and you get 4 months of Xbox Game Pass Ultimate time added to your subscription. If you cancel Xbox Game Pass Ultimate after converting from Xbox Live Gold, you will lose access to all the subscriptions that are included with Xbox
Game Pass Ultimate. This includes Xbox Live Gold. We hope this information helps
!

Thank you very much for your answer! in summary: if I only use 1 month of Ultimate for $ 10 MXN and at the end of the month I cancel the Ultimate I also lose the prepaid subscription I have for Gold, is that correct?