game pass pc, games get these (When you got a refund on Age of Empires IV it was removed...

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before we try any of the different solutions, I suggest you make sure you have an active subscription to your account via the link below.

https://account.microsoft.com/services

- If it shows that your subscription is active, please try the solutions below.

Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

Solution 2: Make sure that the account in the Microsoft Store app and Xbox app are the same logged in both, in this case, the account that has the subscription.

Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

*Thank you in advance for contacting, I hope this can help you.

Given the solutions we've tried, I'm afraid it might be a problem with the account, so I'll suggest you contact Microsoft support directly, for that follow the instructions below, please.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

it still says the same thing after trying the solutions.

thank! for your quick reply!

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, regarding the release of Age of Empires 4 for Xbox consoles, nothing confirmed. First, the game will be released for pc, as it is a game designed for this platform, I believe that in the future the game will also be released for Xbox, the same happened with Gears Tactics that was initially launched only for pc.

Either way, you can stay informed of new Xbox game news and information via the link below.

https://news.xbox.com/en-us/

*Thank you in advance for contacting us, I hope this can help you.