Game pass payment issues

Discus and support Game pass payment issues in XBoX Games and Apps to solve the problem; So I cancelled my recurring game pass ultimate subscription on the 28th of December 2022(last year) and I wake up today (28th of January)to a message... Discussion in 'XBoX Games and Apps' started by Njabulo Mdluli, Jan 28, 2023.

  1. Game pass payment issues


    So I cancelled my recurring game pass ultimate subscription on the 28th of December 2022(last year) and I wake up today (28th of January)to a message that R120 (I am from South Africa) has been paid to Microsoft for game pass and it does not show that I have an active subscription.(This also happened last year in November but eventually it was payed back to my account) I then decided to actually see if I could pay it and it was successful according to what the Xbox store said but there's no message from the bank that states I payed and it now says I have 4 days left on my subscription. I am so confused by what's going on. Can any help?

    :)
     
    Njabulo Mdluli, Jan 28, 2023
    #1
  2. L4c3rd4 Win User

    Game pass payment issues

  3. TheRatofTobruk Win User

    Game pass payment issues

    You're trying to purchase a new subscription, or pay for a past due billing?

    Pay for past due billing, but when I click on the 'fix it now' option nothing happens. I'm on the trashy Xbox app, because I'm on pc

    Here's are run down.

    1. I click join Xbox game pass

    2. I press yes to the terms

    3. It says you already own this. There is a past due subscription.

    4. I click fix it now

    5. Nothing happens
  4. Onyx Is Here Win User

    Game pass payment issues

    Hello Njabulo, sorry to hear you're having trouble with your membership.

    If you've paid for the membership and it was accepted then the membership should be good and you're just receiving a standard warning. It will disappear after the renewal date.

    You can double check the expiry date of your membership at https://account.microsoft.com/services
  5. L4c3rd4 Win User

    Game pass payment issues

    Hello dear Gamer, first it's a pleasure to be able to help you today.

    My name is Vinicius.

    I am a gamer and independent advisor on the XBOX community platform.

    Hey TheRatofTobruk, how are you today? Hope you're well.

    Can you explain a bit better the issue?

    You're trying to purchase a new subscription, or pay for a past due billing?
  6. TheRatofTobruk Win User

    Game pass payment issues

    It says I am still subscribed until the 17/10.

    It also says completed next to my September payment.

    This was on the website.

    I can play games I have already installed through game pass but when I go to download something it says I need to get the game pass.
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Game pass payment issues

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