Game pass issue

Discus and support Game pass issue in XBoX Accessibility to solve the problem; Hi! I just bought a new xbox series x. I’m from Bulgarian and in “Country and region” there is no option to change it to Bulgaria, it’s on United... Discussion in 'XBoX Accessibility' started by Андрей Илиев, Jan 25, 2023.

  1. Game pass issue


    Hi! I just bought a new xbox series x. I’m from Bulgarian and in “Country and region” there is no option to change it to Bulgaria, it’s on United States. I’m guessing due to this even when I enter my correct billing/card information it’s rejected and I can’t purchase game pass. Any idea how to fix the issue?

    :)
     
    Андрей Илиев, Jan 25, 2023
    #1
  2. mcirish3 Win User

    Halo Infinite Not Launching

    Uts 100% a game pass issue. multiple games on game pass have this issue that work just fine via steam.
  3. A1exCh Win User

    Issues with game pass

    I forgot to comment that I already tried removing and re-downloading my account in my xbox but that solution did not work.
  4. Pat_0303 Win User

    Game Pass issues

    Hi, try what Robert said. It worked for me!
  5. robert_harmon Win User

    Game Pass issues

    I just got off the phone with them and they basically had to cancel my subscription, refund the money, then subscribe again; took around 20 min. It took them several hours to call back though, but it's working again. The lady was nice and helpful too.
    If you're on PC you can take advantage of the $1 a month sign up again.
  6. XBF Eladio M Win User

    Game Pass issues

    Hey Pat

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to use your Xbox subscription benefits.

    This is currently a known issue, and in order to get this resolved, we recommend attempting to remove your payment instrument
    and then re-adding it
    to your account. Additionally, I would recommend that you remove your account and re-add it
    onto your console as well.

    However, if this does not help alleviate this problem, I would implore you to Contact Xbox Customer Support as they would be able to assist you further on this matter.

    This can be done by following these simple steps:

    Log in to Xbox.com

    • Step 1: Scroll down, and select Support at the bottom left-hand side under Xbox.
    • Step 2: At the bottom of the page, click on Contact Us
    • Step 3 : Select Billing & accounts then "See other options"
    • Step 4 : Select your Issue – Payment & billing
      • Select - "Show contact options"
      • Select – Request a call from Support
    I hope this is of some use to you.
Thema:

Game pass issue

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