Game pass games download problem.

Hello again, this is really strange, because in your memos I looked for Prey and DEATHLOOP through the Game Pass App and both appear to install.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

James, are you playing on Pc, what would be your operating system, Win 10 or 11?

Have you checked if you have the latest version of Windows installed, at 22H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Hello.

Is it possible that I have region limitations because I am оn vacation in another country at the moment?

Hello and Merry Christmas!

Thank you for your fast response.

I have all updates and apps updated. Yesterday I have downloaded 2 games and installed them. But this 3 games

Dishonored®: Death of the Outsider™ (PC)



DEATHLOOP



Prey

not available for download but Included with Game pass. What does this mean?

And today all of this 3 games are excluded from Search results as well.

But I still have them in My library in Play later line. It is very frustrating and sad situation.

Hello again, yes, this can happen because the Game Pass catalog can vary from region to region.