Game Pass games crashing my Xbox

BradBartee · Oct 1, 2019

Hello,

I recently got a Game pass ultimate subscription, after getting it my wife and I tried playing Gears 5 (Game Pass Edition), but the game would crash every time it tried to load into the first mission, I had heard they were having trouble with their servers
so I uninstalled it and played Star Wars Battlefield 2 (from EA access) story mode. After finishing that game I decided to try Gears 5 again but it had the same issue, I then decided I would try to chase achievements in Middle Earth: Shadows of Mordor (Game
Pass Edition) but the game would not load to the title screen and would crash my Xbox, So I decided to try Middle Earth: Shadows of War (Game Pass Edition) the game would crash after roughly 5 minutes of play. I then Downloaded the PC (beta) client and tested
a few games on it (ME:Shadows of War and Horizon4) but anything I played on my PC worked fine. I decided to try a small game so I grabbed Hollow Knight (Game Pass Edition) and it worked fine, I tried a game my wife wanted Rise of Tomb-raider (Game Pass Edition)
but again the game crashes my Xbox after a few minutes of play. I installed a couple games that I own directly (Dragon Age Inquisition,Diablo,Slime Rancher,Dark Souls) and all theses game run flawlessly.

I have tried hard resets, I logged out and back in, I did a factory reset, I connected my Xbox directly to my modem and Game Pass games crashing my Xbox persists.

Any recommendations?

:)

mak__15

It is game crash on account of Game Pass because when you buy the game, it does not crash. It is really bad. I am on an important mission with no other way of entering a room then the front door. as soon as I pass the threshold, it crashes the game AND Game
Pass.

XBF Crystal P

Hey there BradBartee,

Thanks for the reply and update on the issue. Due to being part of the insider program, this enables beta updates to help test. We recommend to
provide feedback to the Xbox Insider Program for more assistance.

Hope this helps.

BarrelBurrito01

Are you apart of the xbox insider program? Do you have an external hard drive? If so then try moving the games that crash to the other hard drive. Are you on an xbox one, s or x? Is your console set to instant on? If so try changing it to energy saving.
Not really sure what else to do since you have already hard and factory reseted.

BradBartee

Xbox One S (older model with the disc drive)(bought shortly after the S was released), I do not have an external hard drive, haven't tried the eneregy saver mode, I am not a part of the Insiders program, as far as I know.

OpticalVelocity

It is game crash on account of Game Pass because when you buy the game, it does not crash. It is really bad. I am on an important mission with no other way of entering a room then the front door. as soon as I pass the threshold, it crashes the game AND Game
Pass.

Same, as soon as i walk through the door!. I was enjoying the game so thats pretty irritating.

Game Pass games crashing my Xbox