Game Pass Cloud gaming audio issue - audio is scratchy and replaced by high pitch screeching.

Yep same answer. I understand. This is a problem that I somehow fixed before it seems. Also I would understand this as a beta problem or a system problem on your end, but no one else is or has reported a similar problem. I don't want to, but Geek Squad is starting to look like my only option.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

As mentioned by support, the service is in beta and it's common to have issues in its testing phase.

You can also use the feedback function for engineers to work on a solution to the problem.

Mainly videos with 5.1 audio. They have a fuzzzy and scratchy sound to the audio.

Hi, ChrisOosthuizen my name is jhon and will be a pleasure to help you.

I understand your frustration with the high-pitched screeching noises coming from your new headphones. These noises can definitely spoil the enjoyment of using them, so it's good that you're looking for a solution. Here are some things you can try to fix the issue:

Identify the source of the noise:

Controller: Try connecting the headphones to a different audio source like your phone or computer (if they have a compatible jack) to see if the noise persists. If it's absent on other devices, the issue might be with your controller.

Cable: If the noise disappears when you wiggle the cable slightly, it could be a loose connection or faulty cable. Try using a different cable (if available) to see if that makes a difference.

Software: Check if there are any firmware updates available for your controller or headphones. Updating the software can sometimes fix compatibility issues and audio glitches.

Adjust audio settings:

Controller settings: Check if your controller has any audio settings options, such as mic volume or audio EQ. Experiment with these settings to see if you can reduce the noise or adjust the frequency.

Game settings: Some games have specific audio settings that can affect the soundscape. Try exploring the audio options within the game you're playing and see if anything helps.

Consider hardware issues:

Warranty: If none of the above solutions work and the noise seems like a consistent hardware issue, consider claiming your warranty. Most manufacturers offer warranties on their products, and this would be the best way to get a replacement or repair if the headphones are truly defective.

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

I'm experiencing this same thing. At first it only occurred in game when a high pitched noise went off and then it would continue screeching long after the match was over. Now there's just a constant high pitched sound that my tv is sending off when I turn
on the Xbox One. This only started happening after the update for me as well. I've done all those same things and it's still persisting.