Game Pass charged money after account cancellation and no refund avaliable

Discus and support Game Pass charged money after account cancellation and no refund avaliable in XBoX on Consoles to solve the problem; Hi, My name is Enrico, and ive recently been charged 12,99 for one month of game pass ultimate wrongly. I cancelled my subscription on the 28th of... Discussion in 'XBoX on Consoles' started by Enrico343, Sep 2, 2023.

  1. Enrico343
    Enrico343 Guest

    Game Pass charged money after account cancellation and no refund avaliable


    Hi, My name is Enrico, and ive recently been charged 12,99 for one month of game pass ultimate wrongly. I cancelled my subscription on the 28th of August, but i was nonetheless charged 12,99 again, even though i am not having access to the service for the next month of September. I cancelled the subscription once more, and when i did so i did not receive my money back (nor was there an option to get a refund). What should i do to retrieve my money?

    :)
     
    Enrico343, Sep 2, 2023
    #1
  2. CarTzy Win User

    Game Pass charged money after account cancellation and no refund avaliable

    Hello Enrico343,

    Thank you for posting in the Microsoft Community.

    Since your concern involves account and subscription, I cannot access any of your personal information. Therefore, I would like to refer you to the Live support team, who can assist you better with this matter. You can contact them by following the guide below.

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the list.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. benhamean08stinnette Win User

    How can I talk to a real Xbox agent?

    Somehow game pass was charged to my account and i would like a refund. And it canceled.
  4. StuartATrueRed Win User

    Making me buy a game again? uhh no thank you...

    If the order was cancelled, then any money that was charged would be refunded, then when you order the game again you will be charged again.
  5. kyle_m4496 Win User

    How can I request a refund?

    Hi Nasdw. My name is Kyle and I'm an independent advisor.

    You're entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per Xbox subscription product. This means if you've refunded a recurring billing charge for Game Pass before, you aren't eligible to refund it again.

    If you're eligible for a refund, you can follow these steps to cancel the subscription:

    Sign into your account's subscriptions page: https://account.microsoft.com/services

    Find your subscription and select Manage.

    Select Cancel subscription and follow the instructions. If you're eligible for a refund, you'll see an option to cancel immediately with a refund.

    https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription
  6. OGMUDDBONE15 Win User

    I got a refund for a game and they sent me it and then took back the money right after

    I got the refund and they took the money out right after, i was originally double charged on a game requested a refund they put the money back in my account and then took the money back from me
Thema:

Game Pass charged money after account cancellation and no refund avaliable

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