Game pass card not working

Hey there!

Will need more information about the game pass card not working?

Have you made sure that you put the correct letters in?
How did you recieve the game pass card?

Thank you for making a post!
Hopefully we can help you some more once you have responded

Kind Regards!

also if i buy a new game pass ultimate gift card will it work

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

I do look forward to resolving this problem together!

What happened exactly?

Basically how the conversion currently is supposed to work (this is how it worked for me) I will use mine as an example.

Before I did the conversion:

My gold was good till 5/2020

Game pass was running monthly and had just renewed.

I converted to the game pass ultimate so my game pass and gold now do not run out till 07/2020 is the first time I will be charged for the game pass ultimate.

The conversions for the Gold cards and game pass cards that you see on the website are for when you enter those codes in after you have already converted over.

I got this xbox game pass card and don't work

I can someone help me