Game not working

I preordered the Ultimate Legacy Edition of Infinite Warfare months and months ago, and just a day before it came out it started saying "To play this, you'll need to buy it: Either your purchase was refunded or your preorder was cancelled" I never refunded
it or cancelled it, and after waiting months for this game to come out, this is what happens? I just need to know how to fix and I need help if anyone knows how to. Thanks.

:)

 

Game not working

I just bought my used xbox360 original. I bought one game witch is Halo Reach. Everytime I put it in, it says it's a DVD. When I press it, it says XBOX360 and it stays there, but I can still get back to home. I tried everymethod, especialy the ones that
were listed. Thank you so much if you reply.

 

game not working

hi, when going into game, play game is normal but when press this it freezes for a while goes into the worlds and the picture is all dark, i can only move sideways, cannot build, and cannot punch in survival mode, can't open inventory either. have tried
deleting cache history and tried to re-download game but problem still persists!!!!!

 

Please check your order transaction under on your account's >Order History page<

It would show your "Completed" if the payment went through or it would show "Cancelled" if there is an issue with the payment by the time that Microsoft attempt to charge the payment method associated.

Remember that Microsoft will only try to charge the payment method 10 days prior to the release date except if you used your Microsoft Account credit which is charged immediately.