Game not in my account after refund denial

Aldar Gansukh · Oct 5, 2022

Hello I just got my refund denied and after that I went on the xbox to check if I have the game but I dont its telling me to rebuy it again. I have the order number. What should I do?

:)

Aldar Gansukh

So I have to wait 48 hours until the game appears or wait 48 hours until the refund comes through?

Georges C.

Hello again, will have to wait 48 to see if the status changes again in your account, as the refund was approved the system should try again to make the refund.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Aldar, click the link below and log in with the account that purchased the game and go to "Purchase History" and see the game status, see if it appears as refunded.

https://account.microsoft.com/billing/orders

Because it is very strange that you have the refund denied and the console ask you to buy the game again.

Georges C.

Hello again, what may have happened was some system failure between approving and executing your refund, and the system has automatically removed the license from your account.

The system is fully automated, wait until it makes updates, however even after approved the refund takes up to 48 hours to be made, and if the purchase has been made on your credit card the amount will only appear in the next billing period.

Aldar Gansukh

Nope not refunded and still no game. It says refund failed

Game not in my account after refund denial