Game not downloading

DrMndBndr · Feb 7, 2016

I purchased a new Xbox One with a GOW UE download. I entered the code through xboxlive.com but it is nowhere to be found on my console. I contacted customer service who referred me here. Please help.

Best regards,

Dante'

:)

PHANTOM OIL · Feb 7, 2016

Games not downloading

I have tried the suggested method to download while not connected to Internet. This does not work for me. Have tried need for speed and forza 5. Forza 5 seems as though it installs, but after I shut off xbox one console and restarts it asks for the disk.
I thought once u install game u no longer need the disk in console. Very frustrated with a gaming console that you can't play games on. Microsoft should include a hammer with the console because nothing works on this $ 500 netflix player

Hylian Knight 4 · Feb 7, 2016

Game not downloading

So I purchased a Xbox One game using the Xbox app on Windows 10. The purchase went through fine and when I look at my account via web browser it show the game there. But it is not showing up in my games list in the app and there is no indication that it
is even downloading at all. I have one other Xbox one game install on this computer that I installed about 8 months ago. I think when I purchased that one it started downloading automatically and I could check status in the Windows store.

Are there certain Xbox one games that can only be streamed through an actual console? If so that would be nice to know before purchasing. I thought that the "Xbox one app" on Windows 10 was the same as having an actual Xbox one console?

Anyway I would really like to get this to work and any advice would be appreciated.

Smwutches · Feb 7, 2016

On your console, go to your Games and Apps and scroll all the way to the right. You should see a "Ready to Install" area and it may be listed there.

TheVerbalMurder

Hey there! There is actually an active service alert for downloading games on demand from the marketplace. All you can do is wait for the situation to be resolved.

HTTPS://www.xbox.com/status

DigitalAssassin

Hi there, the only thing I can think of is did you ever go through your hard drive to see if there was a partial download of the game, possibly with a yellow triangle signalling that it's corrupted?

Sometimes these corrupted partial downloads can stop it from being re-download successfully the second time. See the link for more information on deleting games from your hard drive:

support.xbox.com/.../install-play-delete-game

onyxishere

Sorry to hear it. Please try holding the power button on the console for 10 seconds until it shuts down to see if that helps.

Legendary Plank

I'll save for a new HDD and hopefully it will solve the problem. Thanks for the comments everyone.

Peter_Gamer

Thanks for the response, but they are not showing up in my Ready to Install. They are also not in my account. Might be because they are old (they are for my original Xbox One, which was about 3 years old....)

Game not downloading