game locked error (0xc0000096)

Seeing the same problem now. I don't get why AOE4 is breaking all the time. Why can't this launcher just work?

Hi Kaan!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

Regards,

RodelioP.

Hi Kaan!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

Error 0xc0000096 is usually related to a problem with the game's installation or a missing system file. To fix this error, you can try the following steps:



1. Restart your computer and try launching the game again.

2. Verify the game files in the game launcher or through the Microsoft Store.

3. Update your graphics card drivers to the latest version.

4. Run a system file checker scan to check for any missing or corrupted system files.

5. Reinstall the game if none of the above steps work.



Regarding the "game locked" message, it could be related to a licensing issue or a problem with your Xbox Live account. You can try signing out and signing back in to your account, or contacting Xbox support for further assistance.

Please let us know how it goes.



Greetings,

RodelioP.

Hi again Beratmumcu, I'm sorry to read that the issue persist.

After doing some research, it seems that some players who had the same issue resolved it by uninstalling certain Windows updates, as these updates appear to be causing the problem.

Go to Settings > Windows Update > Update History > Uninstall updates.

The updates that seem to be causing this issue are:

- KB5031354
- KB5030310
- KB5031356

I recommend uninstalling them, restarting your PC, and checking if the issue is resolved that way.

Kind regards,
Gerardo.

It only happens in Crusader King 3