Game Library In Cloud Not In Sync With Console

Jaakeel · May 16, 2021

Hi, I've recently installed the GamePass app on my tablet as there's only 1 TV in the house and I'm rarely in charge of who uses it when. So far so good in terms of playing games on there.

The issue I have is that 2 recently installed games that I remotely installed from there do not show on my 'cloud' profile. I've played both games on the xbox so I know they're both working and fully installed.

It seems to be generally out of sync - a few games that I uninstalled, even one from months ago is still showing as playable and on my 'cloud' profile but again the console shows the true up to date profile.

Not sure how to remedy this, none of the FAQs mention this specific issue.

Thanks in advance.

:)

Jaakeel

Hi thanks for the reply, unfortunately I have just done this and I still have the same issue, the profile is months out of date.

XBF Mohammed C

Hello Jaakeel, you might want to try uninstalling and reinstalling the app again, to see if this corrects the problem!

Smwutches

You don't need the old console to transfer really. Once you sign into your account on the new console, you can reinstall any games you own from your library and game saves are stored on the cloud so once you start a game, the game will sync your data.

DisappointedDave

Are you talking about manually syncing or cloud syncing? Because manually syncing works fine on my 920, but the cloud is horrid. Only about 10% of my library has shown up. Many of those artists are missing albums that I can stream if I search for them.

Smwutches

If the games are already on the console and you just need the game saves, start the game. The game will sync with the save on the cloud. Again, the cloud is the only way to transfer game saves (not the games themselves).

If you need the game itself, then you'd check under Full Library in Games and Apps and filter by Ready to Install and any games you own that are compatible will show there and you can install them from there.

Game Library In Cloud Not In Sync With Console