Game keeps disconnecting and saying, "disconnected from xbox live"

Are you saying you keep disconnecting from xbox live ?

Hello

We have tested this for 7 days week via a cabled network connection and it has not disconnected from from xbox live at all.

We have now put the Xbox back on wifi and it disconnected 7 times in 1 hour.

So with these facts and with us trying all you told us in your 1st email and still having these problems when on wifi we suspect the xbox has a faulty wifi card.

So please can you send us instructions of how to get the faulty xbox exchanged.

Thanks

Hello

Thanks for your help.

This morning I tried all of your suggestions seeing if each one would work before moving to the next one. Each time I tried to play I have the same problem as detailed originally. I felt sure the "Reset and Keep my games" option may work but I can confirm that also did not.

Please can you advise what I am to do.

Thanks

Hello there @jackstonhart, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

With mine, id be playing Minecraft on a world with friends. And every so often, my xbox live would disconnect and therfore kick all from the game, disconnect me from the wifi. It may then reconnect itself.

Now, my xbox profile keeps disconnecting from xbox live with any game or just on dashboard.