Game issue: Super Lucky's Tale

Hi Nathaniel,

Thanks for reaching out to us in the forums for this issue. I'm sorry to hear that Super Lucky's Tale keeps crashing on you when it loads up.

If you're on an Xbox One, then please check out the following article:
"My Xbox One game won't start or freezes during gameplay"

Do note that some of these issues can be resolved by reinstalling the game and performing
a factory reset (using keep my games & apps)
as well.

If you're using the Xbox App on a Windows 10 PC, when you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game. You are correct programs may include
antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

Try this:

Perform a Clean Startup to determine whether background
programs are interfering with your games or programs

Give the troubleshooting a try and please let us know the results.

I hope this information helps, thanks again.

Oh, that worked, thanks! 😃

Hello Nathaniel,

Thank you for keeping us updated. We recommend uninstalling and reinstalling the game. The article entitled, "How to uninstall
and reinstall a game on Windows 10" contains information on how to manage a game on Windows 10. Be sure to let us know the results!

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Disfrutamos jugando Ori y Super Lucky Tales !!!

[Mod Translation - We enjoyed playing Ori and Super Lucky Tales !!!]