Game from game pass says I don’t own game

Parker_012 · Dec 17, 2019

Hi, i recently bought a three month subscription for the game pass. It was put onto my brother’s account and we downloaded a few games and played them. One of those games is Mortal Kombat X it was working completely fine. The next time we tried to play a
message came up saying “do you own this game or app?” (0x803F8001) we’ve tried hard resets, unplugging the xbox, checking xbox service statuses.

one thing I can think of is I purchased the alien dlc with my account, but we usually access things from each other’s accounts without issues. If anyone could help that would be amazing! Thank you for your time!

:)

Halomaster0808

1. Gamepass games need internet connection to work so make sure that is correct.

2. make sure your brothers account is still on your xbox and set as home xbox

3. try Installing the game again

NeoDan123

Asking for game codes etc is not allowed on the forums.

TheAstuteStoic

Yea fixes I’ve seen dance around real issue so luckily didn’t try any of them. Looks like they released the fix is in today and mines working for now. Hope lessons have been learned.

H3PA80R

Where did you buy it and which version? Keep in mind that there are versions of the game for the Xbox and for Windows they won't work on other devices.

Allebas

Hi BEHEMOTH176,

You can redownload the game via your purchase history. On your Xbox One you can

To view your purchases, press the Xbox button to open the guide.
Go to Settings > Xbox Assist > Help.
Select Purchases & downloads > Purchases > How to get purchase history.
Select Order history to view your purchases.

Now if purchase the game more than 3 months ago you can see your purchase history via the internet here

Sign in to the Payment & billing page with your Microsoft account.

Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost
Password Solution.

Game from game pass says I don’t own game