Game Disc not reading

NC_28 · Aug 14, 2023

I got a brand new Call of duty black ops 2 disc from GameStop wasn't preowned it was brand new, and it wasn't letting me play it even after install I restarted my Xbox and it says "If you have a game disc, insert it now. if you bought this online, make sure you're signed in." and after I insert the disc it still doesn't read the disc on my Xbox one x and I'm signed in one my main account and I've tried.

- Xbox button > My games and apps > See all > Manage queue > Queue > Cancel all > Clear the queue.
- Xbox button > System > Settings > Devices and connections > Blue-ray > Persistent storage > Clear persistent storage (press three times).

- Eject your game disc.
- Go to Settings > Devices & connections > Remote feature > Enable remote features.

- Turn off your console and your router/modem.
- Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.
- After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.
- Plug all the cables on your console and turn it on.

- Download the Xbox mobile app and connect it to your console.
- Search your game on it and select download to console.
- After the download and installation is done, insert your game disc to the console and see if you can play the game.

i have done all of these and it still doesn't work.

:)

EzequielNeves19

Hello NC_28 how are you?
My name is Ezequiel I'm an Independent Consultant and I'm happy to help you today. Really you did all kinds of necessary procedures and still it doesn't work the problem is in the disk, I suggest you change your game it has error.

PhDPeddler

If you think its in the update here is how to delete and re-download it. At dashboard go to system setting, then to memory. Pick a hard drive and clear system cache. Hope this helps.

Mister Fitzer

Hey Sylvan, I also recommend working through our official guide for those kinds of
disc-read issues.

StuartATrueRed

So when you put a disc in, the disc is read, and then the game tile shows up with the disc icon showing on it? If not, then it is not reading the disc, which will be why the games won't work.

Obsessive Power

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Game Disc not reading