Game crash on Xbox App (PC Game Pass) error 0xc0000409

Yan Mak · Dec 6, 2023

I downloaded a game and played for almost 2 weeks. But then, one day I receveied an error message "The game has creahed (0xc0000409)" when I launched it. I could not open the game now.

Failed application name: LikeaDragonGaiden.exe, Version: 1.0.0.7, Timestamp: 0x654eca65
Failed module name: ucrtbase.dll, version: 10.0.22621.2506, timestamp: 0x097c794c
Exception code: 0xc0000409
Error displacement: 0x000000000007f61e
Failed handler identifier: 0x0x3B78
Failed application start time: 0x0x1DA245944C07505
Failed application path: C:\Program Files\WindowsApps\SEGAofAmericaInc.l1b05f489e_2.12.20.0_x64__s751p9cej88mt\runtime\media\LikeaDragonGaiden.exe
Failed module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 12ab3f1c-f0cc-458d-8207-e7adc4484f4b
Failed package full name: SEGAofAmericaInc.l1b05f489e_2.12.20.0_x64__s751p9cej88mt
Failed package-related application identifier: runtime.media.startup

I have completed the tasks/ checks below, but the problem persists.

1. Check and repair the game on Xbox App.

2. Repair the game under Window Setting>Apps>Installed apps> Like a Dragon Gaiden: the Man Who Erased His Name> Advance Option.

3. Reinstall the game and Xbox App

4. Remove all the files and program, reset the computer, reinstall the window

5. Switch to different Xbox account and launch the game

6. Check window updates

7. Run the System File Checker tool (SFC.exe) and Repairing Windows System Files.: sfc /scannow on Administrator Command Prompt

8. Install Microsoft C and C++ runtime libraries.

9. Run DirectX Diagnostic Tool

:)

kyle_m4496

You need to advise SEGA that repairing the game files didn't work, that way they can investigate further.

Thanks,
Kyle

Yan Mak

Hi Kyle,

Yes, other games are working fine. I submitted a request on this SEGA website. They only ask me to check and repair the game files on Xbox App which I have done it before.

Thanks,

Yan

kyle_m4496

Hi Yan. My name is Kyle and I'm an independent advisor.

Are other games working fine? If so, I advise reporting these crashes to SEGA so they can investigate: https://support.sega.com/hc/requests/new?ticket_form_id=1900000326053

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks,
Kyle

nielubiebudyniu

HERE IS A WORKING SOLUTION TO Metro Exodus crashing in XBOX Game pass for PC. This worked for me 100% each time the game crashed, and after trying to uninstall it I got stuck with unplayable game, unremovable game files. I went through points 1-5. I managed
to beat the game after several crashes and remove it recovering 60 GB disk space

.

So if anyone has issues with Metro Exodus crashing on PC/XBOX GAME PASS and is unable to sucessfully uninstall the game and free the disk space do this:

Uninstall XBOX Game Pass for PC APP
go to your Windows 10 Update Menu and Press Update
restart Windows
Install Xbox game pass App again
Open Xbox game pass App and Press Install Metro Exodus (it will not take long because the game is already there, just a tiny part of it will be brought back).

This way the game should be playable again or , if you wish you may NOW finally unistall it and free your disk space.

This will not stop the ME from crashing but will make it playable und uninstallable

The tricky part is that when the game crashes and we want to uninstall it, some part of the Windows update is removed with it but not the game so the disk space cannot be freed nor game started untill you do the points 1-5 and get your Windows updated again.

This problem has been known for a few weeks now but no patch from XBOX so far.

I hope this will help

Machinomancr

Did all that. However upon contacting Forza Support They keep on sending me here.

"Hello,

For troubleshooting tips on game crashes or failure to launch, please see our article here: https://support.forzamotorsport.net/hc/en-us/articles/360007593074-My-Game-is-Not-Launching-or-is-Crashing-on-PC

If you are crashing and receive no error or windows pop up directly from the game, please use this guide to diagnose your PCs issue for the Crash event that may be occurring,

Open Event Viewer by pressing the Windows key and type "Event Viewer"
Click on the "Windows Logs" folder
Click on "Application"
Click on the "Date and Time" column to sort and look for "Application Error" around the date/time your crash happened.
After you find the Application Error for the game, you will notice "Information" on the right.
In this tab there will be a ton of information listed. Please check the error code to see if you have anything related to these examples below

Examples of Coded issues:
0xc0000005
0xc000001d
0xc0000409
0xe06d7363
0xc0000374
0xc00000fd
0x80000003
0xc0000096
0xc0000094
0xc0000006

If you are seeing codes close to or exactly these codes, please report these codes to Official Windows support as they will be able to diagnose and resolve these issues for you,

WINDOWS: https://support.microsoft.com"

Game crash on Xbox App (PC Game Pass) error 0xc0000409