Game completely removed from console as well as my library??

Discus and support Game completely removed from console as well as my library?? in XBoX Games and Apps to solve the problem; I got home from work today, sat down, powered on my Xbox. I am part of the Xbox preview program, or the "Xbox insider hub" as it's usually refered as... Discussion in 'XBoX Games and Apps' started by xDeadWeazelx, Sep 7, 2017.

  1. xDeadWeazelx
    xDeadWeazelx Guest

    Game completely removed from console as well as my library??


    I got home from work today, sat down, powered on my Xbox. I am part of the Xbox preview program, or the "Xbox insider hub" as it's usually refered as now. So I was happy to see a new update to the system, and it looks nice so far. Apart from a VERY frustrating
    issue. With this update, my copy of Grand theft auto 5 was removed from my hard drive. No big deal I guess, I go to reinstall it, and ITS NOT IN MU READY TO INSTALL TAB. this has happened to my friend a few times but with smaller games. Now.. I spent 60 dollars
    on the game, and well over 40 on the in game currency cards. Its not on my account, at all. I bought it with my account, and it's suddenly just gone. Any help with this would be VERY appreciated. Is there a fix? Is there anything I can do?

    :)
     
    xDeadWeazelx, Sep 7, 2017
    #1
  2. VaatiDruidLk63
    VaatiDruidLk63 Guest
    Preview hasn't been removed from my account

    Hello,

    The new update has been released for Xbox and my Xbox still has not been removed completely from preview program as well as my internet constantly disconnects and I keep getting disconnected from parties in Destiny what else can I do please help.
     
    VaatiDruidLk63, Sep 7, 2017
    #2
  3. flavonejr
    flavonejr Guest
    Game removed from my downloads completely

    So yesterday I had bought a redemption code from best buy for Minecraft for the xbox one console.

    I redeemed it on my profile on my Xbox console and today when I went to play Minecraft it said I didn't own the game so I went to uninstall then to reinstall it. mm so I proceeded to the store to reinstall and I had to pay $19.99 for it again. I checked
    my recent transactions and it doesn't appear there either. Is there a way my code for the game can be verified that it was used on my console and profile?
     
    flavonejr, Sep 7, 2017
    #3
  4. onyxishere
    onyxishere Guest

    Game completely removed from console as well as my library??

    Sorry to hear it. First off, please try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps.

    You could also try searching for the game in the Xbox Store. There should be an option to install it there. If there is not then you would need to call phone support to get this sorted out. Please click this link to get the number for your region Customer Support
     
    onyxishere, Sep 7, 2017
    #4
  5. onyxishere Win User

    Game completely removed from console as well as my library??

    Sorry to hear it. First off, please try power cycling the console by holding the power button on it for 10 seconds until it shuts down to see if that helps.

    You could also try searching for the game in the Xbox Store. There should be an option to install it there. If there is not then you would need to call phone support to get this sorted out. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false
  6. SurfKiller808X Win User

    Regarding Assassin's Creed I GWG - error 0x803F8001

    tried it as well, wouldn't download at all. In fact, the game was removed completely from the library the moment I tried to download it through the website. Still getting the do you own this game or app? question..
  7. Red1Monster Win User

    my game keeps saying installing stoped at 3.6% and will not go any farther then that ive tryed everthing nothing works the game is ark survival

    Maybe try removing it completely from your library and re-installing it ?
  8. Tezzarrific Win User

    Games removed from my library!

    Are you definitely using the account they were purchased/redeemed with, sign into your Microsoft account online and check purchase history.
  9. SingCongButas25 Win User

    games removed from my library

    Hey there,

    As what I could understand with your issue. you're trying to re-download back a game that you claimed before while its a featured games with gold but unable to do it as it asks you to purchase it now. Well, what I could think of is that while it was featured
    as a games with gold for that month, you have assigned another account as your home xbox so you where able to download and play the game back then.

    You see, xbox does not remove/delete a game that was already added on an account's licenses. If you already own it, it will show as Already purchased with the date claimed. You could try to get in touch with phone or chat support to check your account license
    but I don't think they could do something about it if it does not show under yours. You will need to purchase it to get the license and download it back on your xbox one console.
Thema:

Game completely removed from console as well as my library??

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