Game Clips aren't syncing to the PC or mobile App. (But shows they are successfully being...

Hello,



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Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

Hello Robby5572,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are having issues synching your game clips captures across your devices. Let us see how we can help.

We would like to ask few questions to help us isolate the issue further.

1. Where did you save your captured game clips? Captures recorded to an external drive can’t be uploaded to the Xbox network from your console.
   
2. When did the issue start?
   
3. Is this happening to all captured game clips?
   

It is possible that your captured game clips are stored locally and not uploaded in OneDrive, To make your game clips synched to all devices, you must upload it to OneDrive and access it through OneDrive. You can have the option to store your captured game clips locally in your PC or using external drive from your Xbox console.

To manage where you store your captures on your Xbox console, you will need to launch the Captures app. To do this, press the Xbox button and go to My games & apps > See all > Apps > Captures.

From here you can select the Manage option which will allow you to see all your captures. When you select one or more captures, the available options may change based on the types of content. You can initiate the following bulk actions to multiple captures at the same time:

• Delete will remove the selected captures from your console and the Xbox network
  
• Upload to OneDrive will add the selected captures to your OneDrive account but will not delete them from the console or Xbox network
  
• Copy to external drive will copy the selected captures to the desired external drive but will not delete them from your console or Xbox network.
  

For your reference on how to manage your game clips, see: Back up your game clips | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hey Andy!

If you have changed console's since those clips were made its possible that they were never successfully uploaded to Xbox Live and that is why you wouldn't be able to see them from the PC App or mobile App. They would have been stored locally on the original
console that they were created from.

Thanks for reaching out!

Hi Artemii! I'm Rostom, an Independent Advisor. I will be glad to help you here.

When was the last time you were able to see your old screenshots?

Were they successfully synced or uploaded to Xbox network and accessible through your Xbox app on mobile?

Please note that any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

Hi Atyourdoorstep,

Thanks for reaching out to the forums! Are you able to successfully watch content on the Mobile and PC versions of the app?