Game chat is registering my voice, my teammates can hear me but I can’t hear them. I can...

Hello Joseph P, My name is Khaji I am an independent advisor and I will be happy to help you today.

If you're having issues where your teammates can hear your voice in in-game chat, but you can't hear them, there are some troubleshooting steps you can try:

1. Make sure your game audio settings are set correctly. Check your game settings for options related to voice chat and make sure they are set to the correct input and output devices. Also, check that the voice chat volume is turned up and not muted.

2. Sometimes restarting your console can help resolve audio issues. Close the game completely and restart your console by turning it off, unplugging it from the power source, waiting a few minutes, and then plugging it back in and turning it on again.

3. Make sure you have the latest game updates installed. Developers often release patches and updates that fix various issues, including audio issues. Also, check if there are system updates available for your game console and install them if necessary.

4. Poor network connectivity can sometimes cause problems with voice chat. Make sure you have a stable internet connection and low latency. If possible, try connecting your console or gaming device directly to the router using an Ethernet cable for a more reliable connection.

5. The issue may be specific to the teammates you are currently playing with. Try joining a different game lobby or playing with different teammates to see if the issue persists. If you can hear other teammates in a different lobby, it may indicate an issue with specific players that you couldn't hear before.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

thanks for the help, unfortunately I did what you put there and it didn't work, I don't know if there is a way to contact you to give me more personal help.

that happens to me with any player, in fact I always try to check if it still happens in public games, what I haven't tried is using another account profile, I'll try it now and let you know. Thanks again

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Click with the menu button on the game icon and go to manage game and add-ons and in saved data delete the ''reserved space'', clean your console's MAC, restart when prompted, restart your internet devices and try again.

To clean the MAC follow this path

Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

Could you check if the same happens if you play with other players or play using another account?