game add on purchase

Hey Josh

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with claiming a purchase you made.

Are you able to see these charges on your
Order history? Was this in-game currency?

If you do see these charges on your account, and didn't receive the currency, we would have to refer you to the devloper of the title, as they would be the only ones that can provide you with those in-game funds.

I hope this helps.

You would have to try contacting phone support. Everything in the marketplace does state that there are no refunds though so there is no guarantee that you can get the points back.
support.xbox.com/contact-us

there are still a few problems with market place,give microsoft time to fix this issue .andas you said you have not purchesed the content on the NEW ACCOUNT so it cant REALLY be re-installed on your new account that does not have ownership of the content,as
i said still a few bugs that may be why it says you can install..give xbox time to fix the marketplace and look out for updates..for instance i currently have a problem getting content for ryse..it says its unavaileble..look out for updates hope this helps

if it is avatar items or ingame items like weapons and certain season pass stuff then no they are locked to the account that purchased it (season pass stuff is different and is case by case basis

only mappacks etc are useable by other profiles but it depends case by case

There are certain things that you can share with your family that you download. If I'm not mistaken, If you log on to your account and play the downloadable content, your family can play as long as they're using the account that purchased it