GAME ADD ON DISAPPEARED

Xboxgamer2451 · Nov 9, 2021

Hi All,

I bought red Dead Redemption as a game add on when I bought my Xbox which I redeemed.

I didn’t play my Xbox for about 6 months when I jumped back on to play it, it was telling me to insert the disc which I obviously don’t have.

I uninstalled the app and went to redeem it again which it’s telling me the game has already been redeemed but now I can’t find the game anywhere on my Xbox and don’t won’t to pay $85 to get the game again..

:)

CrazY1985

Best is to contact official support to see what has happened.

They can sort things out for you.

Francia J.

Absolutely however those are just pre-order bonuses which does not include the base game. Were you able to check other transactions?

HomegrownSilky

You purchased an add-on which means that you need the game that it works for. Story Mode is just an add-on for Red Dead Online. Since RDO has been removed from Game Pass, you need to purchase Red Dead Online in order to use the Story Mode add-on.

Francia J.

Hi Xboxgamer2451, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and then locate the redemption transaction for the game? Once you were able to locate it I would appreciate it if you can provide me with the complete title of the transaction.

Mister Taurus

Hey there,

We appreciate you reaching out to us with this issue. Can you clarify which DLC you're missing and how long ago you would guess that you purchased it? Also, do you see the purchase listed in
your purchase history?

GAME ADD ON DISAPPEARED