Frustrated with support a trials

DocJones314 · Oct 12, 2017

Whats the point of a Gold Trail if it is locked to just one game. The trials don't say that, but according to support they are. Kids thought they had about 3 weeks of codes saved up from games they bought, but that's not really the case I guess.

:)

ngocphi · Oct 12, 2017

Frustrated with Support

yes this does take awhile

really talk to a police officer to see how long identidy theft or normal crime takes

its not a checkbox solved and collect some evidence collected

ngocphi · Oct 12, 2017

Frustrated with Support

no thats not possible for 30million users hacked but you have to remeber even 1% of 100k of users are still 1000 users

do you really expect police to finish paperwork and solve crime in 1 day in a city of 1million?

do you really think people use common sense to protect thier accounts?

like using the same email and password on every site? thats still the number 1 phishing method

1million people do not get robed

however you still have car jackings and robberies that do not take 5mins to solve

i love to see you prove that

no IP logs and console ids are not that simple

first and foremost iplogs and console ids do not validate a claim as purchases can be made by computers or at a friends house

you could've purchased at another computer at work or replaced your console or moved

do you really expect cops to bust down your friends door because you brought your tv over and it got stolen at a later date?

Smwutches · Oct 12, 2017

Trials are just to give you a taste of what gold is like, hence being a trial and not a full subscription.

Smwutches

Trials are just to give you a taste of what gold is like, hence being a trial and not a full subscription.

auburnlaw

Dude, I was a cop, don't try to tell me what they do and don't do. You are wrong. And, FYI, I have solved crimes INSTANTLY and have returned property INSTANTLY. I've been to domestics and made arrests on the spot. I have caught and arrested shop lifters
within minutes of the store calling AND returned the shop lifted items the same day.

YOU DO NOT KNOW WHAT YOU ARE TALKING ABOUT.

I HAVE SOLVED CRIMES AND CAUGHT CRIMINALS, HAVE YOU?

ngocphi

you don't seem to understand

if and WHEN escalations department has anything they will write notes for the phone support

phone support cannot give you anything that they do not have

thats a seperate department nor can they give out a number for the escalations department which is a very very small department

you have to relieze that there is over 30million xbox live users and counting

depending on caseload this can take time

have you ever filed a police report and get any result the next day ?

no you can;t because the police department has other cases in the hundreds in any major city and then its very few officers

(btw check your history books it wasn't einstien it was ben franklin who has 2 centuries over einstien)

en.wikiquote.org/.../Benjamin_Franklin

auburnlaw

And, once again NG, I WAS NOT PHISHED. So all of the steps you are talking about related to phishers do NOT have to be done on my case. Console ID, IP addresses, Console shipping database, and purchase history. That is all that needs to be done to confirm
my account was hacked. What they do AFTER they restore my account is up to them, but they do NOT need to freeze my account to do ANY of the things you are talking about. All of that stuff is HISTORY. You run a DB querry for specific dates and anything that
would be generated after my account was reinstated would not show up or have to be sifted through.

VernierSlake

Again how do you tell the difference between a theft and someone just changing their IP address themselves which is pretty straight forward if you know how to press an on/off switch or can find a suitable program on the interweb.

Frustrated with support a trials