Frustrated mom needing help!!

KaydenPavao · Apr 5, 2020

I just purchased a 3 month xbox live card for my son but when i put in the code it says there's $15.93 past due which isn't correct by the way because before i purchased the card there was a balance of 53 cents. So now it won't allow the live. How can
i get this fixed for him??? #quarantine #goingnuts #pleasehelp

:)

Smwutches

You would have to use a credit card or Paypal to pay off the balance he owes before you can use the prepaid card.

The overdue balance would be tied to his subscription, not his Microsoft account balance. If he had $.53 in his Microsoft account balance, that is most likely still intact since that would not have been enough to pay for a subscription.

KaydenPavao

So i guess my question is (unless you explained it and I'm not understanding correctly) how can he owe $15.93 if he hasn't purchased anything and had a balance of $.53? I don't think he's subscribed to anything that i don't know about, as he is under parental
supervision and that's the reason why i buy the card so that he can't purchase anything on my debit. I'm just so confused lol i just want the kid to be able to play on live. So I'm just trying to see how that money was spent, how there's a balance and if it
was a mistake or something? Or is the bottom line that I'm going to have to pay the 15 and change and suck it up. Not that it's a lot, just the point. I didn't wanna add my debit info. Reason being is because my son has ordered things in the past thinking
i guess that i had unlimited funds on my card 🤦

Smwutches

Overdue balances are only possible if you are subscribed to a service like Gold or Game Pass. When you purchase a subscription through Xbox it starts a recurring subscription. If it comes time to renew the subscription and you haven't turned off auto-renewal
ahead of that, the system will try to charge you. If they can't charge you, you accrue a balance you have to pay off in order to get back online or use a prepaid card for that service.

Based on the price, I'd bet he took part in the promotion for Game Pass Ultimate for $1 ($14.99 is the regular price and would be the price it would renew at). Since auto-renewal wasn't turned off, the subscription tried to renew. You can view any transactions
and subscriptions on his account at http://account.microsoft.com A subscription can be paid with funds from your Microsoft account balance which is possibly how it was started if
he doesn't have a credit card or Paypal on file, but the overdue balances can't be paid with that method.

Smwutches

The 4gb is internal flash memory and not a hard drive. He would need a hard drive in order to download the content. You don't necessarily need to buy him a whole new console. There are 250gb and 320gb hard drives available for purchase that you can add to
his existing console.

Ariel Acu

Hi,

To give you an idea, any item that you will purchase within the game are non-transferable. If you're going to purchase an in-game item, you will need to use the account who will use it in the game. This means that you will need to use the child account to
purchase the Robux item so that you can ensure that it will show up on his game. Regarding your concern, did you purchase it using the parent Microsoft account? If so, the license of it was applied to your own account and it can't be transferred to the child
account. In this case, we suggest that you contact our Xbox Support team so that they can provide you options on how to correct this issue and assist you on how to purchase the item using the child account. You may refer to this
link to reach them.

Let us know if you need further assistance.

Frustrated mom needing help!!