Frustrated by ongoing wireless controller disconnecting

Discus and support Frustrated by ongoing wireless controller disconnecting in XBoX on Consoles to solve the problem; same problem i have bought 3 controllers and an elite and have the same problems and it really *** me off i dont know what to do it makes playing any... Discussion in 'XBoX on Consoles' started by zero since 1983, Jan 1, 2016.

  1. Frustrated by ongoing wireless controller disconnecting


    same problem i have bought 3 controllers and an elite and have the same problems and it really *** me off i dont know what to do it makes playing any games useless i just want to play call of duty with out dying because my controller died its dumb. is there
    anything i can do
     
    Sadistik FLASH, Feb 22, 2016
    #16
  2. Oh man it's nice to know I'm not the only one with this happening. I have done everything as well to figure it out and nothing! I bought a controller that is made by another company and so far no issues but I have only had it for a couple weeks or so.
     
    CRIMSON SKULLS, Feb 22, 2016
    #17
  3. IanHarris95
    IanHarris95 Guest
    I'm getting exactly the same issues.

    Got a replacement controller new battery pack.

    Its so bad now i cant play games, was playing Halo 5 and you just start spinning.

    I cant even use the system with the controller connected by a USB cable.

    MS seem to have a major problem they don't seem to know how to solve.
     
    IanHarris95, Feb 25, 2016
    #18
  4. Frustrated by ongoing wireless controller disconnecting

    This is insanely frustrating.

    My controller will randomly disconnect even while it is plugged in. This causes my party chat to screw up so friends can't hear me talk. There is then loud static noise that comes through my A50s as the controller attempts to reconnect. Sometimes the disconnecting
    will go on and on so i am forced to do a hard reset. This is incredibly frustrating when mid Zombies round 35... Yea...

    I noticed something interesting tonight. My controller reconnected and the party chat didn't work. I clicked switch to game chat and then back to party chat. It attempted to connect then caused my controller to start disconnect again. This is 100% a software
    glitch and it is embarrassing that Microsoft hasn't addressed it yet.

    BTW, i have all the updates for my Astros and I have the newest console and controller updates that come with the preview program.
     
    Krazzy Bananas, Mar 7, 2016
    #19
  5. SS PanZer BR
    SS PanZer BR Guest
    Same problem here. It is impossible to play. The only way to keep the controller connected is using the USB cable.
     
    SS PanZer BR, Mar 12, 2016
    #20
  6. Mister Beep
    Mister Beep Guest
    Hey guys,

    Sorry to hear about the disconnection issues described in this thread. Some of you may have already come across our

    Xbox One Controller Disconnects
    support page, but just in case you haven't, we definitely suggest following each of the steps under the 'Your controller doesn't maintain connection to your console' portion of the page.

    If the issue persists after following each step on that page, unfortunately the next step is to send the Xbox One in for repair. You can start that process over at our
    Online Service Center, or by reaching out to our phone support team through our
    Contact Us page.

    Thanks for posting, all!
     
    Mister Beep, Mar 14, 2016
    #21
  7. tenerifios
    tenerifios Guest
    i have the same problem.what do you advice me?play wired,send it on servise or just wait until a new audate comes if it comes?
     
    tenerifios, Mar 15, 2016
    #22
  8. {Parity}
    {Parity} Guest

    Frustrated by ongoing wireless controller disconnecting

    ^^ Please read the post above yours it lists the steps to try. Good Luck!
     
    {Parity}, Mar 15, 2016
    #23
  9. Happens with all 4 of my controllers, ones an elite. Doesn't matter if I use batteries or the rechargeable battery pack. I just leave them plugged in now thru the play n charge kit. It even happens sometimes when I am plugged in. Almost got my bird killed
    in Ark.
     
    CERNUNNOS-02FA3B48-B00F-42F8-8D65-7BA551C5CE4A, Oct 31, 2018
    #24
  10. Mister Beep Win User

    Frustrated by ongoing wireless controller disconnecting

    Hey guys,

    Sorry to hear about the disconnection issues described in this thread. Some of you may have already come across our

    Xbox One Controller Disconnects
    support page, but just in case you haven't, we definitely suggest following each of the steps under the 'Your controller doesn't maintain connection to your console' portion of the page.

    If the issue persists after following each step on that page, unfortunately the next step is to send the Xbox One in for repair. You can start that process over at our
    Online Service Center, or by reaching out to our phone support team through our
    Contact Us page.

    Thanks for posting, all!
  11. Juice613 Win User

    Frustrated by ongoing wireless controller disconnecting

    Same here man. Sucks cause many people are having this problem and Microsoft doesn't want to do anything about it.
  12. CRIMSON SKULLS Win User

    Frustrated by ongoing wireless controller disconnecting

    Oh man it's nice to know I'm not the only one with this happening. I have done everything as well to figure it out and nothing! I bought a controller that is made by another company and so far no issues but I have only had it for a couple weeks or so.
  13. MikeWeez37 Win User

    Frustrated by ongoing wireless controller disconnecting

    I wish I could restore your faith. It took my Xbox about 6-8 months before it started disconnecting. Now I get maybe 5 minutes of play before it disconnects for a minute or two. So far I have:

    • Replaced batteries with standard and rechargeable
    • Replaced the controller
    • Used it with and without Kinect
    • Had the console "fixed" under warranty
    • Had the console replaced under warranty
    • Moved it to a new location/TV
    • Replaced router and cable modem
    No luck. I literally sit 18 inches from my Xbox as I game on a 21" PC monitor so its not like I'm 30 feet away. It is so unbelievably frustrating. I already own a PS4, and if all my friends decided to ditch Xbox One and buy PS4s I would walk my Xbox One
    out to the garbage and never look back.

    Oh by the way, after speaking with Microsoft support for hours their suggestion was to just keep my controller plugged in while playing! Thanks Microsoft!
  14. Juice613 Win User

    Frustrated by ongoing wireless controller disconnecting

    I'm afraid of doing a factory reset I'll lose so much progress in gaming and I'm pretty sure you have to download the profile again since everything reset. I've read that several people have done this with no luck whatsoever
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Frustrated by ongoing wireless controller disconnecting

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