Friends list not loading on Xbox

Hi Vin, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try clearing your MAC address.

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

Hi Kill4Beer,

Sorry to hear you're having issues with your friends list.

Is the list not showing from the home screen when you select your profile or is it not showing when you're in a particular game?

also is all of xbox messed up because even here the picture on the left is messed up .

Hi Bern,

I went ahead and split your comment and made it a new thread for yourself so we can assist you directly and not on an older thread. We always encourage everyone to create new threads when looking for answers.

Would you mind telling us on what console you can't see your friends list? Xbox 360 or Xbox One?

Have you tried signing in to account.xbox.com or download the Xbox app for mobile or PC and check there?

Let us know and we would be happy to assist you!

Try a power cycle and see if it helps!

Physically power cycle the console

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
2. Turn your console back on by pressing the Xbox button on
   the console or the Xbox button on your
   controller.

• Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the
console.

Best,

Nozzle