Friends list frozen, now disappeared

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your concern.

I am very sorry you are experiencing this issue.

Can you try clearing your system cache by performing a power cycle by following the steps below?

To do this:

For Xbox One:

- Go to the Home screen.

- Press the Menu button on the controller.

- Select Settings.

- Go to Sleep Mode & Start-Up

- Select Shut Down.

For Series X|S:

- Open Settings on Xbox.

- Select the General tab.

- Click on Power Options.

- Under the “Options” section, click the “Shutdown now” option.

- Click the “Shut down” button.

For BOTH methods, it is more affective by unplugging the power cord for 1 minute after sutting the console down.

Once done, power up the console and see if the issue continues.

Can you see if this happens when connected to a different network source such as a mobile hotspot?

Unfortunately that did not work. Anything else I can try?

I am having the exact same issue. Tried all the resets of the Xbox Series X and Router and it now says 0 friends.

Are the servers down right now? My friends list is frozen and i can't join parties.