Friends codes didn't work

Hi.

As for your concern, your best resort is to post your query at the Gears of War 4 forums for further assistance. To proceed, click this

link.

Regards.

Hi Tamara,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues redeeming your gift code. Typos are the most common reason for code errors, and the following characters aren't accepted: A, E, I, O, U, L, S, 0, 1, and 5. As part of our isolation, please try to redeem it using a different browser such as Microsoft Edge while in incognito / InPrivate mode and use this link:

http://redeem.microsoft.com/

Important: Before you redeem your code, make sure that you're signed in to the correct Microsoft account on your device or browser. Codes that are redeemed on the wrong account cannot be transferred to another Microsoft account by Xbox Support.

For complete information on how to redeem gift cards and codes, please see:

https://support.xbox.com/help/subscriptions-bil...

Troubleshooting a digital code or gift card:

https://support.xbox.com/help/subscriptions-bil...

If you’re unable to read all 25 characters of your digital code, you can try chatting with the Code Assist bot. When you begin the chat, enter “damaged code” in the Your question field to get connected.

Note: Take a picture of the front and back of the card, and have proof of purchase such as a picture of the receipt.

Go here to start a chat session for your damaged code:

https://microsoft-rtm.directly.com/index.html

if you’re still not sure what may be wrong with your code, I would recommend that you contact Xbox support through the link below:

https://support.xbox.com/contact-us

You may also contact the retailer where you made your purchase to request a replacement code. Make sure that you provide as much info as possible, including your proof of purchase, the code, and your error.

Regards,

Alvaro

My friend tried using the code on his account and still didn't work. My local store said Microsoft can give me a new code.

Both are set to Australia, I've checked numerous times. I even got my friend to try the codes and they still didn't work.

Hi there Camden, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

After doing some research, it appears that Sea of Thieves Ancient Coins, whether purchased or redeemed through the Microsoft platform, are only reflected and usable in the Microsoft Store/Xbox version of the game.

You can verify this information yourself through the following link:

https://support.seaofthieves.com/ar...Purchases-through-the-correct-platforms-Store



Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.