Frequently disconnecting from xbox live after system update.

taidara · Jan 16, 2016

And you removed your previous configuration from DHCP reservation?

If you're getting a technician out to have a look at your networking equipment, it may be a good start for you to point out if they can deploy you with a more up-to-date gateway.

The VMDG280 is a fairly old networking device and you would benefit from getting a more up-to-date device. I hope your ISP agree on this one as well.

Keep us posted!

Dude99110 · Feb 5, 2016

I have finally got a new device (vmdg490) and the disconnect has stopped, and now my NAT is constantly changing between open and strict.

RobertBuckalew · Feb 5, 2016

I believe that is a superhub 2 , this is from the "known issues" page...

Known Issues

This Gateway will sometimes cause issues connecting with cloud based games, resulting in a timeout with "Unable to join session" status message. This is due to the Gateway being configured to disable IPSec Pass-Through by default. IPSec Pass-Through is required
to establish multi-player sessions. To resolve this issue, you must enable IPSec Pass-Through on the Gateway..

There is a current known issue where the SuperHub 2 will cause constant disconnections in multiplayer-based games if on Wireless.

The issue is currently being investigated by Xbox and Virgin Media.

Dude99110 · Feb 6, 2016

@bimnog it's a superhub 2ac, and the disconnect has stopped completely. My NAT changes to strict when I start up a game though.

taidara · Feb 6, 2016

Could you make sure IPSec Pass-through mode is ticked enable on your SH2ac.

If you go to your console's network settings and select the Multiplayer connection test, what is the outcome of your NATs behaviour?

RobertBuckalew · Feb 6, 2016

@Dude , I listed those known issues because they could be causing your nat issues ...

Bu5hranger · Feb 8, 2016

Ok so after a week or 2 of this not happening to me, yesterday in the middle of a COD: Black Ops III game it disconnected me from live and reconnected about 5 seconds later. Now, every single hour on the dot it will do the same thing. Why does this just
seem to start happening out of nowhere? I haven't changed anything on my end but all of a sudden it just starts doing it for a while, then goes away... then starts happening again randomly again sometime in future.

Bu5hranger · Feb 13, 2016

Still happening to me everyday

RobertBuckalew · Feb 14, 2016

you changed equipment like the original poster did and you still disconnect ? What equipment did you get?

Dude99110 · Feb 16, 2016

Found a way to fix the NAT issues.

Disable UPnP

Put the Xbox in a DHCP Reservation

Re-enable UPnP

taidara · Oct 31, 2018

Disable/Enable UPnP will clear/flush the UPnP map table at its current state.

@Dude99110 - Please do let us know if your NATs behaviour changes.

Dude99110

Found a way to fix the NAT issues.

Disable UPnP
Put the Xbox in a DHCP Reservation
Re-enable UPnP

Dude99110

@bimnog it's a superhub 2ac, and the disconnect has stopped completely. My NAT changes to strict when I start up a game though.

StevenBM

@Dude not sure if you're still going through a switch I had terrible speed, latency, packet loss going through my asus ac2400 rt-ac87u to a Linksys gigabit switch. To the point where my wireless connected Xbox One console was performing better than the
ethernet connected one. I took the switch out of the equation and just went router to console. That seemed to fix the issue for me. Other than a few tweaks on the router I'm not port forwarding and don't have reserved DHCP. Everything is working great now.
I hope this suggestion offers some help and doesn't look pathetic or ridiculous. I sometimes find the solution is lot simpler than the complexity I find in some of these threads.

StevenBM

Please try the steps listed here
support.xbox.com/.../random-disconnect-solution

Dude99110

@taidara - The light blue highlighting was only present on the third DHCP Request. Expanding it showed that the 'seconds elapsed' was also highlighted blue, with 4 seconds elapsed. (The other 2 DHCP requests took zero seconds).

Six Multicast listener messages popped up immediately after the third DHCP request. Another three popped up while the console was reconnecting. The only other time I saw these multicast listener messages was when the console was turning on (which is normal,
based on what you said in your last post.)

I used your example when I assigned static IP information. The IP ended in .8 before I made it static, but changed to .4 after an unspecified period of time (After making it static).

In short, I'm guessing that the only true fix is to get a newer Internet device. Although I'm still questioning how my 'fix' works, and why my PC running Windows 10 isn't having the same issues.

Frequently disconnecting from xbox live after system update.